[myoung84]

Originally Posted by myoung84 Buds Gun Shop is stupid. I ordered my S&W M&P 15-22 last Thursday all they had available was the base model and the A1 style with threaded barrel wasn't in stock. Well now it is and I called to see if I could change it and pay the $30 difference. It's not a big deal to me if it has the threaded barrel or not, but I figure that would be worth the few extra bucks. They want to charge me a 10% restocking fee even though the gun hasn't shipped! I paid with an e-check so they won't have the money until sometime this week, yet they say my gun is already reserved and cannot be upgraded to the higher model without forking over an extra $60. Even after my money has cleared the bank later this week, it's still 9-15 days before it ships! I can understand the restocking fee if I send it back once I have it, but not for something that's not paid for and won't even ship for another 2-3 weeks! Am I crazy for thinking of this as poor customer service? I don't mind that it's going to take nearly a month to come in, but to charge me a fee for something that they know damn well will be sold again by the end of the day is BS... Venting over. I'll enjoy my non-threaded barrel 22 just as much.

They finally emailed me back a few minutes ago. I already talked with them yesterday, but I thought I give them a piece of my mind over email this time. Take that bitches! Also keep in mind that I almost bought this same gun before Christmas for $499. They already jacked up the price $100 because of the current situation.

Dear Joshua Young: We can change your order if you prefer, although there is a 10% change order fee per the order agreement and our Terms & Conditions, please let us know how you would like to proceed and we will be happy to take care of you. (859)368-0371 Feel free to reference our website: http://www.budsgunshop.com/catalog/conditions.php Thank you for your business, James Budsgunshop.com

James, I spoke with someone on the phone yesterday and I guess I'll leave the order as is, although I don't agree that me paying a 10% change order fee is good customer service on your end. I sent the e-check last week so you don't even have my money for this order yet and whomever I spoke to yesterday said it would take another two weeks to ship out after my e-check had cleared. If my name is already locked to this particular gun, why does it take an additional two weeks to ship? I'm not at all concerned about the ship date, but for me to request an upgrade to a gun that wasn't available at the time I placed my order shouldn't cost me an extra $60.50. I somewhat agree with a paying your 10% "fee" if I were to cancel my order in full, but it seems wrong what you are doing for a simple change like this. I guess since business is good right now why try to make the customer happy? Thank you, Joshua Young First and Last Time Bud's Customer