That could be it. I bought a used tuner and had some problems with it and SC ended replacing it for free under warranty. My trans tuning didn't show up in the software with the new tuner so they had to manually enable it. Ever since then, it doesn't show that I have purchased it in the software, it still has the option to purchase.
Their update software is finicky to say the least, but the tuner and tunes are pretty good.
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2014 Ram 1500 4x4 Outdoorsman
Retro Shop Custom FXR Projectors | Diablo inTune | Moe's 87mm TB | BT Oil Catch Can
Toyo A/T II Tires | Bilstein 5100 Front & Rear Shocks | AirLift 100 Air Bags
Bestop PowerBoards | RollBak Bed Cover | BedRug |