I need calm, level headed advice...
 

You might have seen this on FB...if so, I'm sorry:

I need some advice from my logical, level-headed friends.

Today I dropped my truck off at Norman CJD for some warranty work. I dropped the truck off at 8:45am and left in a loaner. I left the truck there for a horn not working, driver side rear window rattling when the door is opened and shut, and a fog light out of alignment. Those are the only complaints I told the service writer.

At 10:15am a good, local friend (Matt/nightmatt) of mine sent me a test message with a picture of my truck in front of a Papa Johns. There is a 7-11 next door and he stated that he saw a technician walk out of 7-11 with a drink and get into my truck.

I immediately put a call in to the service manager and, as calmly as I could, asked for an explanation. He said he would call me back after asking some questions. I received a call a few minutes later from my service writer who, I believe, is simply covering for a technician's bad decision.

He stated that the technician was out driving the truck to check for the window rattle. I immediately corrected him and reminded him that I never said anything about rattling while driving, only when opening and shutting the door. I then asked him what stopping at 7-11 had to do with a diagnosis. He actually said to me, "Well, it was a bad decision, but, you know, these guys don't have much time to get out during the day, so he probably just stopped for a drink." I'm sorry...but don't they get a lunch break? Don't they have personal vehicles or even a dealership vehicle of some kind?

I was so irritated I left the conversation open and told him we could talk about it when I pick the truck up. What would you do?

http://i203.photobucket.com/albums/a.../IMG959495.jpg

That shit is bananas dude..... I've never had anything like that happen. I would get ahold of RAM and explain this to them buddy.

Make it known, That is shady stuff right there

If they had no reason to be driving my truck around... I'd go ballistic! if it's not yours, DON'T F***IN TOUCH IT! I'd make them detail the entire truck. Like they were about to sell it top to bottom, front to back. Undercarriage and everything and once that was done I MIGHT not call corporate and report that crap. Did he have a cover on your seat? Did he have the floor Mat covered? Because I know his shoes and clothes weren't clean when he was burning your fuel up running all over creation..... Just my .02

Oh I'd be irrate as well....

That's really ridiculous. If I were you I would demand some sort of compensation without the threat of repercussion. If they compensate you thoroughly then just cool down and forget it happened. If not.. Inform them that you will be taking action and then dont back down from that stance

On a side note.... I too would be pissed off beyond belief

Dude......... I'll be bringing my shank down with me.....

That would piss me off just like you are... Imo, I say go up there, do a thorough look around the truck to make sure they didn't mess anything up and give them some hell. If it were me, I'd make them give me a vouchure for at least a full tank of gas.

At least get some gas out of them!

WOW!

Customer care, ettiquete and consideration has really hit a new low. Along with butt coverage. You'll sure know if the stereo is canked or there's drink stains in the cup holders!

Is/was the mileage recorded when you dropped if off? And who is responsible for damage and theft while it is parked off lot especially when you the owner signs a release?

I can't fault the guy for a quick test drive, but stopping in a public place for an unscheduled break is whole another story! I mean, does your truck look like you swill slurppees in it regularly?

I'd ask to speak to the servivce managers boss or the dealer owner. I wouldn't bother with your writer. Ask he/she if this is common practice for thier employees to stop for breaks and bring beverages into the vehicle during test drives. If anyone gets snide, calmly let them know you'll be bring it to the attention of Ram, the BBB and maybe a local TV station.

I don't know if I'd let them touch my truck again, but a gas voucher would be a nice idea.

Raving like a lunatic usually gets you something but being calm but insistent may get you farther.

Update:

I took a lot of really good advice and made the decision to go up there before they called to say the truck was ready. With most people having a three day weekend coming up, I wanted to get there before all the big wigs left early.

When I arrived I asked for the GM. I was then told he left at lunch for the day (go figure.) I was told that his number 2 man was available and I met with him privately in his office. I explained that I purchased my truck from them because my first buying experience with them was good and that having a local dealership who offered loaner cars was also important. I then told him the story about my truck being seen when and where it was. He just shook his head. I showed him the picture and he then took down all my information and explained that he didn't want to leave me waiting in his office because, "I have to deal with this in a way that might take a few minutes." I felt comfortable that he was being honest and not just blowing me off so I went and ran errands.

About twenty minutes later I received a call from the guy highest up in the service department who was very very apologetic and easy to talk to. We made a couple jokes and he explained that he was appreciative of the fact that I brought this to his attention because he now knew what he would talk about at the monthly service department meeting on Wednesday.

He then said, "I know you didn't come in asking for anything, but I noticed while looking over your truck that it is basically empty." Honestly, it was on fumes and I had only put about $5 in it this morning to get it to the dealership. He then asked for permission to personally take the truck and fill it up with whatever fuel I normally use. I explained that I run 91 and only use pure gasoline, no alcohol/ethanol crap. He told me that it would be full by the time I got there and he would personally take it to fill it.

I got to the dealership and was immediately met by him. We looked the truck over thoroughly and swapped keys. I have to say that, while this was highly irritating and unfortunate, I am confidant that it will never happen again (at least to my truck) and will be ok taking it back.

holy shit that is bull shit

how would you liked to have dropped you truck off over the weekend then have it show up in a car show.....

Glad it worked out for you Dave!